日本語
Help and Support
Three steps are enough to start planning a family outing with Michi and Mikke.
Changing the map and conversation layout
Use “地図＋相談” (map and chat), “相談” (chat), or “地図” (map) at the top of the web app. In map view, use “ミチに相談” to return to the conversation.
No result or a connection problem
Try one facility name, nickname, or category at a time. If official events cannot be loaded, you can still use the map and your saved plan, then try “もう一度確認” after checking the connection. michimikke does not invent unavailable facts.
Using the app without location access
The map, manual search, conversation, and place information work without location permission. The iOS and Android apps use precise location on the device only after you start current-area search or an on-site check-in. Precise location is not sent or stored. The Web version does not obtain precise device location.
Price, accounts, and using another device
The Web, iPhone/iPad, and Android versions are all free. There is currently no paid plan, free trial, automatic renewal, or required account.
“Want to go” items and weekend plans stay in this browser and do not sync to another device. Use “プランをシェア” (share plan) or “プランをコピー” (copy plan) to hand a plan to your family.
Removing a weekend plan or memories
Remove one web plan item with its × button. Press “クリア” twice to clear the whole plan. Clear browser site data to remove all locally stored web data. On iOS or Android, clear app data where available or uninstall the app. The current Service has no user account or server sync.
Contact
Email support@michimikke.com with the device, OS, screen, entered text, and approximate time of a problem. Do not include personal information, photos, precise location, passwords, or authentication details.
We review messages and reply in order. While waiting, check your connection and any notice on this page if the issue continues.